ForeFront Systems Service Agreement

1. Who this agreement is between

This Service Agreement (the "Agreement") is between ForeFront Systems LLC, a South Carolina limited liability company ("ForeFront", "we", "us"), and the business named in Schedule A ("you", the "Client"). The person signing confirms they are authorized to sign for the Client.

It takes effect on the date of your first payment (the "Start Date").

2. The services

We provide the services and software listed in Schedule A (the "Services"), as described when you purchased them. We keep improving the platform and may change how features work, but we will not materially reduce what you purchased during a period you have paid for.

Some Services depend on setup steps that need your information or access (for example your Google Business Profile, your domain, or the phone carriers' texting registration). We start as soon as we have what we need, and we tell you what we are waiting on.

3. Fees and billing

Monthly fees are billed in advance, on the same day each month as your Start Date, automatically to the payment method on file, until you cancel. One-time fees are charged once, when purchased. Any introductory discount applies only as stated in Schedule A. Prices do not include taxes, which we add where the law requires.

If a payment fails we retry it and let you know. If a balance stays unpaid for 14 days after we notify you, we may pause the Services until it is paid.

We may change our prices by telling you by email at least 30 days before the change. A new price applies from your next billing date after the notice period, and you are free to cancel before it does.

If you believe a charge is wrong, contact us first at support@forefrontsystems.io and we will make it right quickly. If a charge is disputed with your bank or card issuer instead, you agree we may share this Agreement, the record of your signature and the records of the Services we provided with them.

4. Cancelling

This Agreement is month to month. You can cancel anytime by emailing support@forefrontsystems.io or telling your ForeFront contact. Cancelling stops all future charges. Your Services continue through the end of the month you have already paid for, and then end.

We may end this Agreement with 30 days' notice by email for any reason. We may suspend or end the Services sooner if a payment stays unpaid as described above, if the Services are used unlawfully or to send unwanted messages, if carriers or platforms flag your messaging, or if our staff are treated abusively. Where the situation allows, we tell you first and give you a chance to fix it.

5. Money back within 3 days

If you ask within 3 days of any payment to us (your first payment, a monthly renewal, an upgrade, an add-on or a one-time charge), we refund that payment in full. Asking is all it takes; nothing is refunded unless you ask.

Refunding your first payment or a monthly renewal ends the Services right away, and we close your account as described in section 10. Refunding an upgrade or an add-on removes that part of the Services and leaves the rest running.

After those 3 days, that payment is not refundable, including for partial months, except where the law requires otherwise.

Ad spend you pay to Google, Meta or another platform is between you and that platform, under its terms. That money never comes to us, so we cannot refund it.

6. Your responsibilities

You give us accurate business information, run a lawful business, and have the rights to any content you send us (photos, logos, words and reviews). You are responsible for the people you give access to your account and for keeping sign-ins private.

Timely setup depends on your cooperation: when we ask for information or access, a quick reply keeps things moving. Waiting on it does not extend the money-back window.

7. Texting, calls and email to your customers

Messages sent through the Services to your customers are sent by you, on your behalf. You are responsible for having the consent the law requires before you text, call or email anyone (including under the Telephone Consumer Protection Act, the CAN-SPAM Act and the phone carriers' rules), for keeping a record of it, for honoring opt-outs, and for what your messages say.

The Services include tools that help (consent checkboxes on your forms, and automatic handling of STOP replies), but using them does not move this responsibility to us. Phone carriers approve business texting on their own timelines. We may pause messaging that draws complaints or carrier warnings, because one bad sender can harm every business on the platform.

8. Other companies' services, and results

Parts of the Services run on other companies' platforms, such as Google, Meta, the phone carriers, Stripe and domain registrars. Their terms apply to their platforms, and their approvals, verifications, rankings and policies are theirs to decide.

Advertising budgets are separate from our fees and are paid by you directly to the ad platform. We do our best work for your results, but we do not guarantee any specific ranking, number of leads, reviews, revenue or other outcome.

9. Who owns what

Your data (your customers, contacts, jobs, quotes, invoices, payments and messages) belongs to you. We use it only to provide the Services to you. We do not sell your data or your customers' data.

Your content and brand belong to you. You give us permission to use them to provide the Services, including publishing them on your website, your Google Business Profile and your social accounts.

Your domain name belongs to you, even when we registered it for you. We will transfer it to you whenever you ask; after a transfer, renewals are yours to pay.

The ForeFront platform, software, templates, designs and methods belong to us. The website we build for you is licensed to you while you subscribe, unless you purchased Website Ownership or Custom Website Design, in which case its design and content are yours to keep.

10. When service ends

When the Services end, we email you an export of your data (contacts, customers, jobs, quotes, invoices, payments and reports), and access to the app ends.

If you own your website (section 9), we keep it online for you as it stands, with no further updates, blog posts or changes from us. Otherwise, the website we built is taken down. Either way, we help you move your domain wherever you like.

If you would like us to delete your account data, ask us and we will, except for records the law requires us to keep.

11. Privacy and confidentiality

Our Privacy Policy explains how we handle personal information, and it is part of this Agreement. Each of us keeps the other's non-public business information confidential and uses it only for this Agreement.

12. Warranties and liability

We provide the Services with reasonable care and skill. Beyond what this Agreement says, the Services are provided "as is", and we do not promise they will be uninterrupted or error-free.

To the extent the law allows, neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

You agree to cover us (including reasonable legal fees) against claims by others that arise from your messages to your customers, your content, or your business's violation of the law.

13. Resolving disagreements

If something goes wrong, tell us at support@forefrontsystems.io. Both of us agree to try in good faith to resolve it directly for 30 days before taking any other step.

This Agreement is governed by the laws of the State of South Carolina. Any court case about it will be heard in the state or federal courts located in South Carolina, and both of us agree to those courts. Either of us may use small claims court for a claim that qualifies.

14. Signing electronically

You agree to sign this Agreement electronically. Adopting your signature (typing your name and agreeing to sign electronically) and selecting "Adopt and sign" is your signature and has the same effect as signing on paper, and once signed it cannot be withdrawn.

ForeFront signs electronically too. When you have already paid, our signature is on this Agreement when we send it; otherwise we sign after you do. We keep a record of when and how each of us signed, and we email you the signed copy.

15. The rest

This Agreement, Schedule A and our Terms of Service and Privacy Policy are the whole agreement between us about the Services. If they conflict, this Agreement controls.

We may update this Agreement by telling you by email at least 30 days before the change takes effect; continuing the Services after that means you accept it, and you are free to cancel before it does. Notices are sent by email to the addresses we each have on file.

If any part of this Agreement cannot be enforced, the rest still applies. Neither of us may transfer this Agreement without the other's consent, except to a business that takes over all of the transferring party's related operations. Neither of us is responsible for delays caused by events outside our reasonable control. We are independent businesses; nothing here makes us partners or employees of each other.